Refund policy

RETURN AND REFUND POLICY

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective or different from what you ordered, contact us immediately after discovering the issue and within 14 calendar days of delivery at supportwhiteboo@gmail.com.

Include your order number, a description of the issue and clear photos showing the item and, where relevant, its packaging. We may request additional information to assess your claim.

Resolution

Once we review your claim, we will contact you with the outcome and arrange an appropriate replacement or refund for confirmed damaged, defective or incorrectly supplied items, subject to applicable consumer rights.

If a return is required, we will provide return instructions and cover the necessary return shipping costs for a confirmed issue. Please contact us before sending any item back; do not use the sender address on the parcel without our instructions.

Approved refunds will be issued to the original payment method. The time it takes for the refund to appear depends on your bank or payment provider.

Change of Mind and Size Selection

Except where required by applicable law, we do not accept returns or exchanges for a change of mind, personal preference or a size selected incorrectly by the customer. Please review the product description and size information before ordering.

If we send a different size from the one ordered, or the item does not match its description, please contact us under the process above.

Your Legal Rights

Nothing in this policy limits your mandatory rights under applicable consumer protection laws. The 14-day reporting period does not replace or shorten any statutory rights or claim periods. Where the law provides cancellation or return rights beyond this policy, those rights apply.

Contact

For return or refund enquiries:
supportwhiteboo@gmail.com